Company     

Company History
Pool Customer Testimonials
Hot Tub Customer Testimonials
Careers
Member of the IPG
Member of the Elite Pool Program



   
MEMBER OF THE ELITE POOL PROGRAM

The elite pool program is an online business development and digital marketing strategy program specifically designed for dealers and vendors in the pool and spa industry. It is a one of a kind online strategy program and its' members are made up of the brightest, most progressive, forward thinking dealers in the industry who all benefit from the constant addition of new business strategies and features. Elite pool program members set the standard of excellence for online marketing/sales capabilities and business processes in the Pool and Spa industry. 





Credibility and Legitimacy 
- Contact information on all pages of site.
- Provides many ways for customers to contact them far beyond a simple   contact page.
- Clearly provides the address of location(s) and directions.
- Displays a minimum standard of portfolio and/or testimonials.


User Experience
- Provides user friendly interface and navigation.
- Clean modern web Interface.
- Has minimum number of online client value added interactive services and conveniences
   (examples could include online gift cards, pay invoice online, custom quoting tools etc).
- Offers Social media sharing.
- Displays a smartphone mobile friendly version.
- Offers the ability to join mailing list.
- Includes a website sitemap.
- Ability to book Pool or Hot Tub service online.
- Ability to share pages/products with friends.


Product Catalog & Promotions
- Displays the minimum acceptable product catalog offer.
- Clearly states product brands that are carried.
- Ability to reserve product in-store using online functionality.
- Provides customer incentive programs .
  (ie: coupons, events, ongoing promotions, rebates etc).


Security
- Information transmission protected by valid SSL where required.
- Site is behind a proper UTM firewall.
- Enhanced application security programming review.
- Scanned by security company every 90 days to ensure PCI security standards are met.


Customer Service
- Includes customer concern forms. 
- Customer can submit service reviews and feedback forms.
- Includes a return policy on site.
- Includes a website terms of use and privacy policy documents.



   
Email this Page Share with a friend
Print this Page


your pool & hot tub experts in London and Stratford 

For over 35 years, swimming pool and hot tub owners in London and Stratford, and surrounding areas in Ontario have known they can count on Custom Pool and Spa for year-round service and pool supplies.

Custom Pool and Spa offers Hot Tub & Swimming Pool sales, service and repairs in London and Stratford locations. We carry a wide range of Pool & Hot tub equipment, parts, chemicals, accessories and supplies.

Our mission is to provide you with high quality products and service at competitive prices. We are your premier Swimming Pool builder.    

Come visit our showrooms!   Ask about our hot tub sale in London and Stratford store locations. 
  pool & spa supplies 

Pool & Hot Tub filters London / Stratford
Pool & Hot Tub pumps London / Stratford
Pool & Hot Tub covers London / Stratford
Pool & Hot Tub chemicals London / Stratford
Pool slides London / Stratford
Pool renovations London / Stratford
Pool liners London / Stratford
and much much more....


other information

> privacy policy    
> website terms of use
> our refund policy  
> switch to mobile site  
> view website sitemap 

get in touch 


London Showroom  
775 Wharncliffe Rd S., 
London, Ontario, N6J 2N8
Tel: 1-519-652-7665

Stratford Showroom 
404 Erie St.,  
Stratford, Ontario, N5A 2N4
Tel: 1-519-273-0976





Powered by ForInsite Web Power Box